Last updated: May 21, 2026
1. Publisher (Service Provider)
The website smailor.com and the Smailor service are published and operated by:
- Legal name: Victor ANDRE EI (Entreprise Individuelle)
- Publication director: Victor ANDRÉ
- Country of registration: France
- VAT: Not applicable — exempt under Article 293 B of the French General Tax Code (CGI) (franchise en base de TVA).
- Contact for legal and administrative matters: [email protected]
An Entreprise Individuelle (EI) is a sole-proprietorship form recognized under French law (Loi n° 2022-172 du 14 février 2022). The operator is personally liable for the service.
2. Hosting Provider
The Smailor service and website are hosted by:
- Provider: Hetzner Online GmbH
- Address: Industriestr. 25, 91710 Gunzenhausen, Germany
- Website: hetzner.com
- Data centers used: Germany and/or Finland (European Union)
Hetzner is ISO/IEC 27001 certified and subject to EU data protection law.
3. Contact and Support
| Type | Contact |
|---|---|
| General support & billing | [email protected] |
| Privacy & data protection | [email protected] |
| Abuse, spam & security | [email protected] |
All inboxes above are actively monitored. Response times for non-urgent matters: 1–3 business days.
4. Service Description
Smailor is a shared inbox and customer email infrastructure service. It enables businesses and teams to receive, route, and reply to customer email using their own custom domains.
Core features include: shared inboxes, team assignment, routing rules, email templates, optional AI triage, custom domain email (inbound/outbound), and a REST API.
Use of the service is subject to our Terms of Service and Acceptable Use Policy.
5. Technical Standards & Email Authentication
Smailor operates a standards-compliant email infrastructure:
- SPF — outbound mail uses SPF-delegated sending for your custom domain
- DKIM — all outbound mail is signed with RSA-2048 DKIM keys
- DMARC — DMARC enforcement is supported and encouraged for all custom domains
- TLS — all web traffic uses TLS 1.2+; SMTP delivery uses STARTTLS
- BIMI — Brand Indicators for Message Identification are supported for verified domains
Technical documentation is available at smailor.com/docs.
6. Personal Data and Privacy
We process personal data in accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and applicable French data protection law (Loi Informatique et Libertés).
- Data controller: Victor ANDRE EI
- Privacy contact: [email protected]
- Data residency: European Union (Hetzner, Germany/Finland)
For full details on what data we collect, why, and your rights (access, rectification, erasure, restriction, portability, and objection), see our Privacy Policy.
For business customers who process their customers' personal data through Smailor, a Data Processing Agreement (DPA) is available at smailor.com/terms/dpa.
7. Intellectual Property
All content available on smailor.com (including text, graphics, logos, software, and design) is protected by applicable intellectual property laws and remains the property of Victor ANDRE EI or its licensors.
Customer content (emails, templates, contacts) remains the property of the customer. Smailor is granted a limited license to process and store it solely for the purpose of providing the service. See Terms of Service §5 for details.
Reproduction, distribution, or modification of Smailor's proprietary content without prior written authorization is prohibited.
8. Limitation of Liability
We make reasonable efforts to ensure the accuracy and availability of the service. However, to the extent permitted by law, Smailor shall not be held liable for:
- Indirect or consequential damages arising from use of the service
- Interruptions or unavailability of the service beyond our reasonable control
- Loss of data due to force majeure events or user error
Limitation of liability is governed in full by Terms of Service §10.
9. Online Dispute Resolution (EU)
If you are a consumer in the European Union, you may submit a complaint through the European Commission's Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
We encourage you to contact us first at [email protected] — most issues can be resolved quickly and amicably.
10. Applicable Law and Jurisdiction
This legal notice and our terms are governed by the laws of France. For consumers in the EU, mandatory consumer protection rights under your country of residence continue to apply.