About
Smailor is an indie project, not a VC-backed startup. It's built and maintained by one developer in France — with a clear focus on being useful for founders and small teams who need professional customer email without the enterprise overhead.
Most customer support tools are built for 50-person teams with a dedicated ops person. The pricing reflects it. The complexity does too.
Smailor is built for the other case: a founder with a domain, a team of two or five, and a support@ inbox that needs to actually work — with routing rules, assignment, templates, and a proper shared view. No per-seat pricing that punishes growth. No weeks of onboarding.
The reference point is Superhuman-level polish for email — applied to customer support, not personal productivity. Fast. Opinionated. No noise.
Victor André
Founder & developer
To be explicit about what you're getting.
What it is
What it isn't
What you can expect from us as a service provider.
Plain legal documents
Our Terms, Privacy Policy, DPA, and Acceptable Use Policy are written in plain English and published publicly. No dark patterns, no buried clauses.
No surprise pricing
Subscription prices are locked at the time you subscribe. We notify you in advance of any price changes before your next renewal cycle.
EU data residency by default
Your data is stored in the EU. We do not transfer data outside the EEA without appropriate safeguards (Standard Contractual Clauses).
Responsible AI usage
AI-assisted features are opt-in. Your messages are never used to train third-party AI models. Sub-processors are listed publicly on our Trust page.
Reachable support
You can reach a real person at [email protected]. Abuse and security reports go to [email protected]. Privacy requests to [email protected].
Ready to try it?
Free tier, no credit card. Add your domain, invite your team, close your first thread in under 10 minutes.