Sell, not sort
Pro email that earns its keep
Customer threads land in one accountable lane — so the time you used to spend hunting replies goes back into shipping.
Chapter 01 · Why teams switch
One support timeline for your team, while customers keep plain email.
Smailor keeps your existing addresses and turns them into an accountable, shared operations lane for support and sales.
- Live in minutes
- No mailbox migration
- Free tier available
Your operational thread
Live state · CaptureCapture
One shared viewInbound mail arrives as shared threads — not scattered inboxes.
Prioritize
Rules live hereRules and AI triage surface urgent threads automatically.
Resolve
Standard threadingReplies stay in normal email threads; assignments and notes alongside.
What changes for your team
You keep existing email behavior. Smailor adds ownership, internal context, and predictable follow-up without forcing customers into a portal.
Chapter 1.2 · See it in action
A real dashboard, not a video.
Navigate a realistic workspace — live tickets, AI triage, email threads, internal notes. Four business scenarios included. No account required.
🛍 E-commerce 🚀 SaaS startup 🎨 Creative agency 💼 B2B Sales
Launch interactive demo No credit card · No sign-up
Chapter 1.5 · What Smailor handles
Less inbox tax. More signal.
Four quiet wins solopreneurs feel within the first week.
Stay focused
Spam and noise filtered upstream
AI triage scores incoming mail before you see it. Urgent rises, noise gets quarantined, and your day stays unfractured.
Approved & delivered
Your domain stays trusted
DKIM, SPF and DMARC are configured for you — replies leave from your own address, not a relay, with deliverability built in.
Quietly secure
Phishing & risky mail flagged
Threats get isolated and labelled before they reach a teammate. No banners shouting at you — just a calm, safer inbox.
What is Smailor?
Smailor is a shared inbox platform for indie founders and small technical teams who receive customer email across support and sales. It routes inbound messages into shared threads visible to the whole team, applies AI triage using a self-hosted Qwen 2.5 model, and lets team members reply from verified custom domains without exposing personal addresses. Plans start at €0 for one address and scale to €24.99/month for unlimited members and domains. Smailor is built and operated by Victor André, an independent developer based in France, with data hosted on EU servers (Hetzner, Germany and Finland). It is GDPR-compliant with a Data Processing Agreement available for business customers.
Chapter 02 · Try it on your business
See a tailored support preview
Type your trade (e.g. dental practice, ecommerce store). Smailor returns a concise simulated workflow — triage, routing, replies, and outcomes — for your business.
Type a trade or business type in the field above, then press Generate preview — a quick verification may run.
01 · Context
Smailor turns scattered customer emails into a clear support queue your team can actually follow.
02 · Routing
Every message lands in the right place, with routing, shared mailboxes, and context kept together.
03 · Replies
Templates and team access help you answer faster without losing the personal touch customers expect.
04 · Outcome
Result: fewer missed emails, cleaner handoffs, and a support flow that feels under control.
Chapter 03 · Platform flow
From inbound noise to coordinated replies
Capture
Inbound mail arrives as shared threads — not scattered inboxes.
One shared view Create workspace
Prioritize
Rules and AI triage surface urgent threads automatically.
Rules live here Read docs
Resolve
Replies stay in normal email threads; assignments and notes alongside.
Standard threading Open inbox
Chapter 04 · Setup path
Go live in 8 minutes
A short activation path for product, support, and operations teams.
01
2 min
Create your workspace
Spin up a workspace and invite your team.
Create workspace02
4 min
Connect a support address
Add a mailbox or custom domain so requests appear immediately.
Open setup docs03
2 min
Close a live thread
Assign, reply from your domain, mark done — workflow proved.
Open inbox
Chapter 05 · Pricing
Clear pricing with a usable free tier
Recommended first plan
Free — EUR 0
Start immediately, no card required.
1 support address1 included domainShared inbox4 GB storage
Start freeStarter
EUR 3.99/mo
Small teams that need clear ownership.
- 5 team members
- Automation rules
- Email support
- 10 GB storage
Most popular
Pro
EUR 9.99/mo
Growing teams needing faster triage.
- 15 team members
- AI triage
- Discord integration
- 25 GB storage
Business
EUR 24.99/mo
High-volume support across multiple teams.
- Unlimited users
- Unlimited domains
- Priority support
- 200 GB storage
Chapter 06 · Feature matrix
Every tab, every plan.
A complete map of pages and capabilities — so you know exactly what you unlock before you choose.
Core
Shared inbox groups
2
5
15
Unlimited
Inbox addresses
1
4
10
Unlimited
Custom domains
1
3
3
Unlimited
Team members
3
5
15
Unlimited
Storage
4 GB
10 GB
25 GB
200 GB
Contacts
Automation
Routing rules
Email templates
—
Auto-reply
—
Email forwarding
—
Discord notifications
—
AI
AI triage & routing
—
—
Priority scoring
—
—
Spam auto-filter
—
—
AI routing logs
—
—
Custom spam prompt
—
—
Developer
REST API
Domain warm-up
—
—
Embed widgets
API key management
Support & Analytics
Statistics dashboard
Advanced analytics
—
—
—
Email support
—
Priority support
—
—
Dedicated onboarding
—
—
—
SSO / SAML
—
—
—