Copyright and Content Complaints Policy

Last updated: September 26, 2026

Smailor respects intellectual property. This policy explains how to report content available through our service that you believe infringes your rights, or that is illegal, and what we do about it. It applies to marketplace listings, public profile and listing content, widget and site content we host, blog and documentation content, and, to the extent we can act, hosted attachments and files.

It also sets out how a customer or seller can contest a removal.

1. Before you file

Private email between users is not published content. Where a complaint concerns a message someone sent you, we can act on abuse (see the Acceptable Use Policy) but we do not arbitrate the contents of private correspondence, and we do not remove a person's own mailbox data at a third party's request without a legal basis. If the matter is a dispute between you and a customer of ours, contacting them directly is usually faster.

2. Reporting alleged copyright infringement

Send a notice to [email protected] with the subject line "Copyright notice". Include all of the following:

1. Your name, postal address, email, and telephone number, and the rights holder you act for.
2. A clear identification of the work you claim is infringed, with a reference or link to where it lawfully appears if possible.
3. A clear identification of the material on Smailor you want removed, with the exact URL, listing, or location so we can find it.
4. A statement that you have a good-faith belief the use is not authorised by the rights holder, its agent, or the law.
5. A statement that the information in your notice is accurate, and that you are the rights holder or authorised to act for them.
6. Your signature, electronic or physical.

An incomplete notice may delay or prevent action. Do not send deliberately false or abusive notices: misrepresentation may make you liable for damages, including our costs, and we may refuse to process further notices from a repeat abusive complainant.

3. Trademark, and other rights

Use the same address for trademark complaints, including a listing, address, name, or profile that you believe infringes your mark or facilitates impersonation. Identify the mark, its registration where applicable, the goods or services it covers, the material complained of, and why the use infringes.

For defamation, privacy, publicity, image rights, or other illegal content, write to [email protected] describing the content, its exact location, and why it is unlawful, with any court order or legal basis you rely on.

For personal data you want erased under data-protection law, use [email protected] — that is a different process with different rights, described in the Privacy Policy.

4. What we do

On a valid notice, we may: remove or disable access to the material, remove or suspend a marketplace listing, restrict a feature, ask the customer to resolve the issue, suspend or terminate an account in line with Section 6, and pass your notice to the person who posted the material.

We may act immediately where the claim is clear or the harm is serious, and we may act provisionally while we investigate. We will normally inform the affected customer or seller, and give them the opportunity described in Section 5, unless the law or a court order prevents it.

We are not obliged to decide who owns a right. Where a claim is genuinely contested, we may keep material disabled until the parties resolve it, or restore it, as the law and the risk allow. Nothing in this policy makes us an arbitrator of your dispute, and nothing here limits any other remedy in the Terms of Service.

5. Contesting a removal (counter-notice)

If your content was removed and you believe that was wrong, send a counter-notice to [email protected] with the subject line "Counter-notice", including:

1. Your name, postal address, email, and telephone number.
2. Identification of the material removed and where it was.
3. A statement that you have a good-faith belief the material was removed as a result of mistake or misidentification, and the reasons — for example your licence, ownership, authorisation, or a lawful exception such as quotation or fair dealing.
4. A statement that the information is accurate.
5. Your signature, electronic or physical.

We may forward your counter-notice, including the contact details in it, to the original complainant. Where the claim remains contested, we may leave the material disabled and invite the parties to resolve it between themselves or before a court.

6. Repeat infringement

We may suspend or terminate the account of a customer, seller, or affiliate who is the subject of repeated substantiated complaints, and may refuse to reinstate it. We keep records of notices and our actions for as long as needed to apply this policy, to defend a claim, and to comply with law.

7. Our own content

The Smailor name, logos, site content, documentation, and software are ours or our licensors'. If you believe we have infringed your rights in our own material, tell us at [email protected] and we will look into it promptly.

8. Contact

Our legal identity, postal contact, and hosting provider are in the Legal Notice.