We already use a shared Gmail — it works fine.

It works until it doesn't. As volume grows, two teammates reply the same thread, urgent emails get buried, and there's no record of who handled what. Switching costs nothing — your customers keep the same address, you get assignments, internal notes, and an audit trail. The free plan covers it.

I don't trust AI with our customer emails.

The AI triage runs on a self-hosted Qwen 2.5 model inside our own infrastructure — your emails never leave our servers and are never used to train third-party models. It's on Pro and above, and entirely optional.

What if we need to switch away later?

Email stays on your domain throughout. There's no migration in and no lock-in out — your customers never notice the change either way. Cancel any time; your MX records stay yours.

Does Smailor have a built-in calendar?

Yes. Every Smailor workspace includes a shared calendar your whole team can see. Schedule follow-ups, flag deadlines, and share events right from your inbox. You can assign calendar entries to specific teammates so no commitment slips through the cracks.

Can I bring in my existing Gmail history?

Yes. Smailor lets you import emails directly from an existing Gmail account — threads, context, and full history carry over so your team picks up exactly where you left off. No manual forwarding, no lost context.

I already use Proton Mail — why would I need Smailor?

Proton Mail gives everyone their own inbox — it has no shared inbox after 8 years of user requests. Smailor is the layer on top: one support@ address visible to your whole team, with assignments, routing rules, and self-hosted AI triage. Most teams keep Proton for internal email and add Smailor for customer support. They complement each other.

Your support@ inbox, solved.

Stop losing customer emails between three inboxes.

Shared inbox on your own domain. AI triage, routing rules, a REST API — and a free plan that doesn't expire.

Free plan forever · 1 inbox · 4 GB · no card

Not an email client — a shared inbox. Works on top of Proton Mail, Gmail, Fastmail, or any provider you already use.

See live demo or just sign up →

4.0 Trustpilot

Capture

One shared view

Inbound mail arrives as shared threads — not scattered inboxes.

Chapter 1.2 · See it in action

A real dashboard, not a video.

Navigate a realistic workspace — live tickets, AI triage, email threads, internal notes. Four business scenarios included. No account required.

E-commerce SaaS startup Creative agency B2B Sales

Launch interactive demo

No credit card · No sign-up

Chapter 1.5 · What Smailor handles

Less inbox tax. More signal.

Four quiet wins solopreneurs feel within the first week.

Sell, not sort

Pro email that earns its keep

Customer threads land in one accountable lane — so the time you used to spend hunting replies goes back into shipping.

AI triage filters spam and noise upstream, surfacing urgent emails first

Stay focused

Spam and noise filtered upstream

AI triage scores incoming mail before you see it. Urgent rises, noise gets quarantined, and your day stays unfractured.

Approved & delivered

Your domain stays trusted

DKIM, SPF and DMARC are configured for you — replies leave from your own address, not a relay, with deliverability built in.

Phishing and risky mail flagged before it reaches your team

Quietly secure

Phishing & risky mail flagged

Threats get isolated and labelled before they reach a teammate. No banners shouting at you — just a calm, safer inbox.

Chapter 02 · Try it on your business

Audit your site's support surface

Paste your website URL. We scan the homepage for visible contact methods and return a support readiness score with concrete fixes.

We fetch your public homepage and check for visible emails, contact links and forms. — a quick verification may run

Score appears here

Paste your website URL on the left and press Audit my site. We'll return a support readiness score from 0 to 100 with concrete fixes.

Chapter 03 · Platform flow

From inbound noise to coordinated replies

Capture

Inbound mail arrives as shared threads — not scattered inboxes.

One shared view Create workspace

Prioritize

Rules and AI triage surface urgent threads automatically.

Rules live here Read docs

Resolve

Replies stay in normal email threads; assignments and notes alongside.

Standard threading Open inbox

Chapter 04 · Setup path

Go live in 8 minutes

Three steps. No dev work required.

Start now Explore docs

1 2 min

Create your workspace

Name your workspace, set your timezone, and invite your team.
Create workspace →
2 4 min

Connect your support inbox

Forward your support address — tickets appear in Smailor instantly.
Open setup docs →
3 2 min

Close your first ticket

Assign, reply from your domain, mark resolved. Workflow confirmed.
Open inbox →

12 h 28 min avg. response time

"Went from 12-hour response times to 28 minutes. The AI triage alone pays for itself."

Sarah Chen

Head of Support · Petal & Bloom

★★★★★
1 weekend to migrate our full support flow

"Finally — a shared inbox that doesn't feel like a dumbed-down helpdesk. This is the real thing."

Ravi Kumar

Co-founder · Buildly

★★★★★
0 missed support emails since switching

"We manage hosting support for hundreds of clients. Smailor keeps the whole team in sync — no ticket falls through the cracks."

Leo

Founder · bot-hosting.net

★★★★★

Chapter 05 · Pricing

Clear pricing with a usable free tier

5-person team: €9.99/mo here vs. ~$100/mo on Help Scout or Front.

Starter

EUR 3.99/mo

Small teams that need clear ownership.

5 team members
Automation rules
Email support
10 GB storage

Choose Starter

Every tab, every plan.

A complete map of pages and capabilities — so you know exactly what you unlock before you choose.

Core

Shared inbox groups

Unlimited

Inbox addresses

Unlimited

Custom domains

Unlimited

Team members

Unlimited

Storage

4 GB

6 GB

10 GB

25 GB

200 GB

Contacts

Ticket assignment

Internal notes

Staff roles & permissions

—

Basic

Advanced

Automation

Routing rules

Email templates

—

Email signatures

—

Unlimited

Auto-reply

—

Auto-assignment rules

—

Email forwarding

—

Discord notifications

—

AI triage & routing

—

Priority scoring

—

Spam auto-filter

—

AI routing logs

—

Custom spam prompt

—

Outreach

Sender pools (rotation)

—

Outreach campaigns

—

Campaign analytics

—

Developer

REST API

Embed widgets

API key management

Security

Two-factor auth (2FA/TOTP)

Audit log

—

Support & Analytics

Statistics dashboard

Deliverability monitoring

—

Advanced analytics

—

Email support

—

Priority support

—

Dedicated onboarding

—

SSO / SAML

—

Common questions

Still on the fence?

: It works until it doesn't. As volume grows, two teammates reply the same thread, urgent emails get buried, and there's no record of who handled what. Switching costs nothing — your customers keep the same address, you get assignments, internal notes, and an audit trail. The free plan covers it.
: The AI triage runs on a self-hosted Qwen 2.5 model inside our own infrastructure — your emails never leave our servers and are never used to train third-party models. It's on Pro and above, and entirely optional.
: Email stays on your domain throughout. There's no migration in and no lock-in out — your customers never notice the change either way. Cancel any time; your MX records stay yours.
: Yes. Every Smailor workspace includes a shared calendar your whole team can see. Schedule follow-ups, flag deadlines, and share events right from your inbox. You can assign calendar entries to specific teammates so no commitment slips through the cracks.
: Yes. Smailor lets you import emails directly from an existing Gmail account — threads, context, and full history carry over so your team picks up exactly where you left off. No manual forwarding, no lost context.
: Proton Mail gives everyone their own inbox — it has no shared inbox after 8 years of user requests. Smailor is the layer on top: one support@ address visible to your whole team, with assignments, routing rules, and self-hosted AI triage. Most teams keep Proton for internal email and add Smailor for customer support. They complement each other.

Stop losing customer emails between three inboxes.

A real dashboard, not a video.

Less inbox tax. More signal.

Pro email that earns its keep

Spam and noise filtered upstream

Your domain stays trusted

Phishing & risky mail flagged

Audit your site's support surface

From inbound noise to coordinated replies

Go live in 8 minutes

Create your workspace

Connect your support inbox

Close your first ticket

Clear pricing with a usable free tier

Every tab, every plan.

Still on the fence?