The shared inbox that proves your email arrives.

Questions before switching

We already use a shared Gmail and it works fine.

As volume grows, two teammates reply to the same thread, urgent emails get buried, and nobody can tell who handled what. Your customers keep the same address after the switch, and you get assignments, internal notes and an audit trail. The free plan covers it.

I don't trust AI with our customer emails.

The AI triage runs on a self-hosted Qwen 2.5 model inside our own infrastructure. Your emails never leave our servers and are never used to train third-party models. It is on Pro and above, and entirely optional.

What if we need to switch away later?

Your email stays on your domain the whole time, so leaving means pointing your MX records somewhere else. Customers see no change either way. Cancel any time.

Can I send email from my own app?

Yes. Smailor has a REST API: create a key with per-resource scopes, then POST to send from any of your addresses, list your domains with their reputation score, or create a mailbox white-label. Inbound mail can be pushed to your server as HMAC-signed webhooks instead of polled. API sends count against the same monthly quota as the dashboard, and every call lands in a request log. Available on every paid plan.

Can I use my Smailor address in Outlook or Thunderbird?

Yes, on Pro and Business. Smailor runs its own gateways: SMTP on port 465 (implicit TLS) or 587 (STARTTLS) for sending, POP3 on 995 for retrieval. You generate one password per device (a laptop and a phone are two credentials, each revocable on its own), and the dashboard prints the exact host, port and username to type into the account dialog. If you only want to read Smailor mail inside Gmail, use forwarding instead: no protocol setup at all.

I already use Proton Mail. Why would I need Smailor?

Proton Mail gives everyone their own inbox. It has no shared inbox, after 8 years of user requests. Smailor adds one support@ address the whole team can see, with assignments, routing rules and self-hosted AI triage. Most teams keep Proton for internal email and use Smailor for customer support.

Does Smailor have a live chat for my website?

Yes. Add one script tag and visitors can chat with you on your site. Every conversation becomes a thread in your Smailor inbox, so you answer it like an email, from the web app, from the ticket's Discord thread, or by email. If the visitor has left the page, your reply also reaches them by email. Available on every paid plan, with a JavaScript and HTTP API for custom builds.