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Petal & Bloom support queue

3 open tickets, 2 in progress, 1 already resolved.

Support

Order #4821 never arrived, need refund ASAP

AI · Urgent Shipping · Lost package Open #refund#shipping
Nadia Haddad <[email protected]> 14:02
Hi, I placed order #4821 on Nov 15th and it still hasn't arrived. USPS tracking shows 'delivered' but I never received it. I need a full refund or replacement ASAP. This is really frustrating, it was a birthday gift.
Internal note: Sophie · 14:08
Internal note: Checked USPS: shows delivered at front door 11/15 at 3:41pm. Need to ask about building package room. Escalate if no resolution in 24h.
Sophie <[email protected]> 14:10
Hi Nadia! I'm so sorry about this experience. I've opened a USPS investigation and initiated a replacement shipment right away. Does your building have a package room or concierge? Sometimes they receive items on residents' behalf.
Nadia Haddad <[email protected]> 14:23
Oh thank you for the quick reply! Yes, my building does have a package room on the ground floor. I didn't think to check there. Let me go look now! 🙏
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Support inbox
3 new
AI brief

Shipping · Lost package

Customer needs a replacement before Friday. The carrier scan conflicts with their report.

Suggested next stepReserve replacement
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Order #4821 never arrived
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Sophie is viewingTom left 2 minutes ago

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Nadia Haddad14:02

USPS says delivered, but there is nothing at my door. It was a birthday gift.

Private noteSophie · 14:08

Carrier scan shows the front desk. Check the package room before issuing a refund.

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ToNadia Haddad

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Reply deliveredTicket marked in progress · customer notified

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