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Order #4821 never arrived — need refund ASAP

AI · Urgent Shipping · Lost package Open #refund#shipping
Sarah Chen <[email protected]> 14:02
Hi, I placed order #4821 on Nov 15th and it still hasn't arrived. USPS tracking shows 'delivered' but I never received it. I need a full refund or replacement ASAP. This is really frustrating — it was a birthday gift.
Internal note — Sophie · 14:08
🔒 Internal note: Checked USPS — shows delivered at front door 11/15 at 3:41pm. Need to ask about building package room. Escalate if no resolution in 24h.
Sophie <[email protected]> 14:10
Hi Sarah! I'm so sorry about this experience. I've opened a USPS investigation and initiated a replacement shipment right away. Does your building have a package room or concierge? Sometimes they receive items on residents' behalf.
Sarah Chen <[email protected]> 14:23
Oh thank you for the quick reply! Yes, my building does have a package room on the ground floor. I didn't think to check there. Let me go look now! 🙏
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