Does Smailor have a chatbot?

No. Every chat answer comes from a person on your team. AI in Smailor sorts and translates mail; it does not answer customers.

Can I answer website chats from Discord?

Yes. A chat gets a thread in your linked Discord channel, and a linked teammate answers by typing in the thread.

Which plans include the live chat?

Every paid plan, from Solo, with no per-seat or per-conversation fee.

Smailor vs Crisp

Crisp starts from the chat on your website and adds an inbox around it, with chatbots, a knowledge base and social messaging channels. Smailor starts from your customer email and adds a live chat that lands in the same inbox.

	Crisp	Smailor
Starting point	Website chat	Customer email on your domain
How it is billed	Per workspace, with a seat cap on each tier and AI usage metered	Per account: 6 people for €3.99 a month on Starter, 50 for €31.99 on Business
Live chat	Yes, with chatbot flows	Yes, on every paid plan from Solo, answered by people
Email	A shared inbox for email next to chat	The core: owners, notes, routing rules, Focus, domain checks
Social channels (WhatsApp, Instagram, Messenger)	Yes	No
Knowledge base	Yes	No
AI	Chatbot and AI answers, usage metered with credits	Sorting, priority and spam filter on Pro and Business, translation from Solo, on Smailor servers in the EU. No AI answers your customers

Crisp changes its prices often: see their pricing page. Smailor prices are on the plans page. Checked October 2026.

When the chat is a thread of your email

In Smailor a chat is a conversation like any email: same routing rules, same groups, same history with the customer. If the visitor leaves, your answer reaches them by email and their reply comes back into the chat.

When Crisp is the better choice

If most of your customers reach you through the chat bubble, social messaging or a help center, and you want chatbot flows to answer before a person does, Crisp covers more of that ground.

Questions people ask first

Does Smailor have a chatbot?: No. Every chat answer comes from a person on your team. AI in Smailor sorts and translates mail; it does not answer customers.
Can I answer website chats from Discord?: Yes. A chat gets a thread in your linked Discord channel, and a linked teammate answers by typing in the thread.
Which plans include the live chat?: Every paid plan, from Solo, with no per-seat or per-conversation fee.

What Smailor costs

Smailor is billed per account, not per person. Free covers 3 people. Solo is €19.90 a year for 2 people. Starter is €3.99 a month for 6 people, Pro €9.99 for 16 people, Business €31.99 for 50 people, then €0.99 a month for each further person.

Incoming mail and replies never count. Each plan includes a number of new conversations you start each month (100 on Free, 20,000 on Business). Past that, a pack adds 1,000 for €2.39 a month, on any plan. VAT does not apply, so the price shown is the price charged.

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