We already use a shared Gmail and it works fine.

While there are two of you, yes. After that, two people answer the same customer, an urgent message sinks and nobody knows who replied. In Smailor everyone has their own login, you see who is handling what, and the free plan covers 3 people.

I don't trust AI with our customer emails.

Automatic sorting runs on a model hosted on our servers: your mail is not sent to an outside AI service and is never used to train a model. It is included from the Pro plan and you can turn it off.

What if we need to switch away later?

You can export or delete your data from Settings and cancel at any time. If you use your own domain, your customers keep the same address when you leave.

Can I use my Smailor address in Outlook or Thunderbird?

Yes. You create one password per device in Settings, and the dashboard shows exactly what to type into your mail app. The number of devices depends on the plan. To simply read your mail in Gmail, forwarding is enough.

I already use Proton Mail. Why would I need Smailor?

Proton gives each person their own mailbox, but no mailbox the whole team shares. Many keep Proton for personal mail and use Smailor for the address their customers know, like contact@ or hello@.

At the door of a club called THE INBOX, Spam the bouncer pushes back a shady grey envelope and lets in Jean-Michel, who wears a green badge.

Work email for your whole team, for the price of one address.

One address per project, on smailor.com or your own domain. Alone or as a team, everything lands in the same inbox.

Free for up to 3 people, no card. Connect an existing mailbox

One inbox for your projects and your team

Your customers write to you as usual.

One address per project

All your projects land in the same place, and you reply from the right address.

On smailor.com or on your own domains
One list for every message
The Android app to keep up on the go

Everyone has their own login

The whole team sees the same messages. When someone takes one, the others know.

One login per person
Notes the customer never sees
Remove a login, the mail stays

Mail files itself

An invoice comes in? It goes straight to Billing.

By sender or by a word in the subject
Filed, assigned and labelled in one go
No code to write

Urgent mail first

Smailor spots urgent messages and sets scams aside. Included from Pro.

Urgent mail rises to the top
Scams are set aside
Sorting stays on our servers in Europe

Inbox 3 projects

PB [email protected] Order #4821 never arrived
QI [email protected] Question about the yearly plan
AL [email protected] Quote request for a wedding

Your reply goes out from the address that received the message.

[email protected] 3 open

NH Nadia Haddad Order #4821 never arrived MR
AJ Alex J. Discount code BLOOM20 shows an error Unassigned
TR Tom R. Subscription payment failed YK

Internal note

Carrier says delivered. Looks like a misdelivery: reshipping today.

Rules 4 rules, applied in order

if the subject contains "invoice"

then file under Billing

give to Yuki K.

label Finance

1Sent by the bank
2Subject contains "refund"
3Subject contains "quote"

Incoming mail

3 Urgent

12 Normal

41 Scams set aside

[email protected]payment declined
[email protected]promo code
[email protected]scam

Your website chat lands in the same inbox.

Add a chat to your website. Every conversation arrives with your email, and you answer from Smailor, Discord or by email. Included in paid plans.

How live chat works

Visitors chat on your site

A short snippet to paste on your site, in your colours, in every language. If the visitor has left, your answer reaches them by email.
Website
You answer from the inbox

Every conversation arrives with your email, and your rules apply to it too. You see when the visitor is typing, and so do they.
Inbox
Or straight from Discord

Does your team live on Discord? It answers from Discord, and the visitor gets the reply on your site.
Discord

About eight minutes to get started

Nothing to migrate and no code to write. Customers keep writing to the same address.

Create the workspace

Give it a name and invite the people who answer email.
2 min
Choose your address

An address on smailor.com, on your own domain, or a mailbox you already have.
4 min
Answer the first message

Take it, reply from your address, mark it as done.
2 min

Pricing

A team of 6 pays €3.99/month in total on Starter. The price is per account, not per person.

Free €0

A shared inbox for up to 3 people. No card required.

Start free

Solo

€19.90/year

Annual billing only

For one person working alone, with one teammate if needed. Billed yearly.

Up to 2 people
3 email addresses
2 custom domains

Starter

€3.99/month

Billed monthly

For a small team answering from the same address.

Up to 6 people
6 email addresses
3 custom domains

Pro

For growing teams

€9.99/month

Billed monthly

AI triage and more room, for a team of up to 16.

Up to 16 people
25 email addresses
6 custom domains

Business

€31.99/month

Billed monthly

High volume, several teams, 50 people included.

50 people, then €0.99 per person / month
Unlimited email addresses
Unlimited custom domains

See every plan in detail

In use at bot-hosting.net

"We manage hosting support for hundreds of clients. Smailor keeps the whole team in sync. No ticket falls through the cracks."

Questions before switching

: While there are two of you, yes. After that, two people answer the same customer, an urgent message sinks and nobody knows who replied. In Smailor everyone has their own login, you see who is handling what, and the free plan covers 3 people.
: Automatic sorting runs on a model hosted on our servers: your mail is not sent to an outside AI service and is never used to train a model. It is included from the Pro plan and you can turn it off.
: You can export or delete your data from Settings and cancel at any time. If you use your own domain, your customers keep the same address when you leave.
: Yes. You create one password per device in Settings, and the dashboard shows exactly what to type into your mail app. The number of devices depends on the plan. To simply read your mail in Gmail, forwarding is enough.
: Proton gives each person their own mailbox, but no mailbox the whole team shares. Many keep Proton for personal mail and use Smailor for the address their customers know, like contact@ or hello@.

Choose your address, then invite your team.

Start free

Free for up to 3 people, no card.

Work email for your whole team, for the price of one address.

Live activity

One address per project

Everyone has their own login

Mail files itself

Urgent mail first

Your website chat lands in the same inbox.

Visitors chat on your site

You answer from the inbox

Or straight from Discord

About eight minutes to get started

Create the workspace

Choose your address

Answer the first message

Pricing

Free €0

Solo

Starter

Pro

Business

In use at bot-hosting.net

Questions before switching

Choose your address, then invite your team.