Sell, not sort
Pro email that earns its keep
Customer threads land in one accountable lane — so the time you used to spend hunting replies goes back into shipping.
Your support@ inbox, solved.
Stop losing customer emails between three inboxes.
Shared inbox on your own domain. AI triage, routing rules, a REST API — and a free plan that doesn't expire.
Free plan forever · 1 inbox · 4 GB · no card
Works with Proton Mail, Google Workspace, Fastmail, and any email provider
4.0 Trustpilot
Capture
One shared viewInbound mail arrives as shared threads — not scattered inboxes.
Chapter 1.2 · See it in action
A real dashboard, not a video.
Navigate a realistic workspace — live tickets, AI triage, email threads, internal notes. Four business scenarios included. No account required.
E-commerce SaaS startup Creative agency B2B Sales
Launch interactive demo No credit card · No sign-up
Chapter 1.5 · What Smailor handles
Less inbox tax. More signal.
Four quiet wins solopreneurs feel within the first week.
Stay focused
Spam and noise filtered upstream
AI triage scores incoming mail before you see it. Urgent rises, noise gets quarantined, and your day stays unfractured.
Approved & delivered
Your domain stays trusted
DKIM, SPF and DMARC are configured for you — replies leave from your own address, not a relay, with deliverability built in.
Quietly secure
Phishing & risky mail flagged
Threats get isolated and labelled before they reach a teammate. No banners shouting at you — just a calm, safer inbox.
Chapter 02 · Try it on your business
Audit your site's support surface
Paste your website URL. We scan the homepage for visible contact methods and return a support readiness score with concrete fixes.
We fetch your public homepage and check for visible emails, contact links and forms. — a quick verification may run
Score appears here
Paste your website URL on the left and press Audit my site. We'll return a support readiness score from 0 to 100 with concrete fixes.
Chapter 03 · Platform flow
From inbound noise to coordinated replies
Capture
Inbound mail arrives as shared threads — not scattered inboxes.
One shared view Create workspace
Prioritize
Rules and AI triage surface urgent threads automatically.
Rules live here Read docs
Resolve
Replies stay in normal email threads; assignments and notes alongside.
Standard threading Open inbox
Chapter 04 · Setup path
Go live in 8 minutes
A short activation path for product, support, and operations teams.
- 1 2 min
Create your workspace
Spin up a workspace and invite your team.
Create workspace - 2 4 min
Connect a support address
Add a mailbox or custom domain so requests appear immediately.
Open setup docs - 3 2 min
Close a live thread
Assign, reply from your domain, mark done — workflow proved.
Open inbox
- 12 h 28 min avg. response time
"Went from 12-hour response times to 28 minutes. The AI triage alone pays for itself."
- 1 weekend to migrate our full support flow
"Finally — a shared inbox that doesn't feel like a dumbed-down helpdesk. This is the real thing."
- 0 missed support emails since switching
"We manage hosting support for hundreds of clients. Smailor keeps the whole team in sync — no ticket falls through the cracks."
Chapter 05 · Pricing
Clear pricing with a usable free tier
5-person team: €9.99/mo here vs. ~$100/mo on Help Scout or Front.
Recommended first plan
Free — EUR 0
Start immediately, no card required.
1 support address1 included domainShared inbox4 GB storage
Start freeStarter
EUR 3.99/mo
Small teams that need clear ownership.
- 5 team members
- Automation rules
- Email support
- 10 GB storage
Most popular
Pro
EUR 9.99/mo
Growing teams needing faster triage.
- 15 team members
- AI triage
- Discord integration
- 25 GB storage
Business
EUR 24.99/mo
High-volume support across multiple teams.
- Unlimited users
- Unlimited domains
- Priority support
- 200 GB storage
Chapter 06 · Feature matrix
Every tab, every plan.
A complete map of pages and capabilities — so you know exactly what you unlock before you choose.
Core
Shared inbox groups
2
2
5
15
Unlimited
Inbox addresses
1
2
4
10
Unlimited
Custom domains
1
1
3
3
Unlimited
Team members
2
1
5
15
Unlimited
Storage
4 GB
6 GB
10 GB
25 GB
200 GB
Contacts
Automation
Routing rules
Email templates
—
Auto-reply
—
Email forwarding
—
Discord notifications
—
AI
AI triage & routing
—
—
—
Priority scoring
—
—
—
Spam auto-filter
—
—
—
AI routing logs
—
—
—
Custom spam prompt
—
—
—
Developer
REST API
Embed widgets
API key management
Support & Analytics
Statistics dashboard
Advanced analytics
—
—
—
—
Email support
—
Priority support
—
—
—
Dedicated onboarding
—
—
—
—
SSO / SAML
—
—
—
—
Common questions
Still on the fence?
- It works until it doesn't. As volume grows, two teammates reply the same thread, urgent emails get buried, and there's no record of who handled what. Switching costs nothing — your customers keep the same address, you get assignments, internal notes, and an audit trail. The free plan covers it.
- The AI triage runs on a self-hosted Qwen 2.5 model inside our own infrastructure — your emails never leave our servers and are never used to train third-party models. It's on Pro and above, and entirely optional.
- Email stays on your domain throughout. There's no migration in and no lock-in out — your customers never notice the change either way. Cancel any time; your MX records stay yours.