Smailor vs Gorgias
Gorgias is a helpdesk for online stores, Shopify first: order details sit next to each ticket and an agent can act on the order from there. Smailor is a shared inbox for any small team that answers customers by email and chat, with no store integration.
| Gorgias | Smailor | |
|---|---|---|
| Built for | E-commerce stores | Any small team with a customer address |
| How it is billed | By ticket each month, with overage past the plan | Per account: 6 people for €3.99 a month on Starter, 50 for €31.99 on Business |
| What counts | Each billable ticket | Only new conversations you start; incoming mail and replies never count |
| Order data and actions | Yes, from Shopify and other platforms | No |
| Social comments and messages | Yes | No |
| Who is still waiting | Views and filters | Focus lists the customers waiting longest first, and promises coming due |
| AI | An AI agent that answers customers, billed per resolution | Sorting, priority and spam filter on Pro and Business, translation from Solo, on Smailor servers in the EU. No AI answers your customers |
Gorgias changes its prices often: see their pricing page. Smailor prices are on the plans page. Checked October 2026.
What a ticket meter means in a busy month
When a helpdesk bills by ticket, a delivery problem or a sale raises the bill along with the inbox. In Smailor an incoming message never costs anything and a reply never counts.
Incoming mail has no limit and, like replies, never counts. Only new conversations you start do: 100 a month on Free, 5,000 on Pro.
When Gorgias is the better choice
If you run a Shopify store and your agents spend their day looking up, editing and refunding orders, Gorgias puts that in the ticket and Smailor does not.
Questions people ask first
- Can I use Smailor for an online store?
- Yes, for the email and the chat. Order lookups happen in your store admin, not in Smailor.
- Do incoming emails count toward my Smailor plan?
- Incoming mail has no limit and, like replies, never counts. Only new conversations you start do: 100 a month on Free, 5,000 on Pro.
- Is there a free plan?
- The free plan has no time limit and needs no card: 3 people, 1 address, 1 domain of your own, 4 GB of storage, no limit on incoming mail, and 100 new conversations a month.
What Smailor costs
Smailor is billed per account, not per person. Free covers 3 people. Solo is €19.90 a year for 2 people. Starter is €3.99 a month for 6 people, Pro €9.99 for 16 people, Business €31.99 for 50 people, then €0.99 a month for each further person.
Incoming mail and replies never count. Each plan includes a number of new conversations you start each month (100 on Free, 20,000 on Business). Past that, a pack adds 1,000 for €2.39 a month, on any plan. VAT does not apply, so the price shown is the price charged.
Related Smailor plansFocus