Know which customer to answer first
Focus reads your shared inbox and puts the conversations that need you on one board: customers waiting too long, promises coming due, messages nobody owns. Every card says why it is there.
The board
- Do now
- Conversations where a reply is due and a person is waiting on it.
- Waiting too long
- Customers who wrote and heard nothing, longest wait first. Newsletters and no-reply notifications are kept out.
- Needs attention
- Threads with no owner, a customer who wrote again, or a promise past its date.
- Quick wins
- Short questions you can clear in a minute.
- Needs review
- Anything Focus is unsure about. When in doubt it asks you rather than raising an alarm.
Promises you made, tracked
When a reply says "I will send it on Friday", Focus notes the promise and brings the conversation back on Friday if nothing went out. A vague promise such as "soon" is never given an invented date: it is listed for you to review.
Each morning a short brief says how many conversations are waiting and which promises fall due today, with the same numbers as the board.
What Focus never does
It recommends. You act.
- It never sends a reply. A suggested draft fills the composer with a visible placeholder where your words are needed.
- It never assigns a conversation. It suggests who knows this customer best, with the reason.
- Dismissing or snoozing a card changes the card, never the ticket.
- It does not depend on AI. The ranking rules are deterministic and keep working if the language model is down.
Tune it to your customers
- Important senders
- Mark a person, a company domain or a customer as important, and their mail rises.
- Muted addresses
- Keep an address in the inbox but off the board.
- Your own rules
- Priority categories and rules for the words or senders that matter in your business.
- Topics
- Conversations about the same thing are grouped, so a recurring problem shows up as one topic.
Questions
How does Focus decide what comes first?
It looks at who sent the mail (a person or a machine), how long they have waited, whether someone owns the conversation, whether you promised something and when, and your own rules and important senders. Each card shows the reasons it was ranked there.
Does Focus read my email with an AI?
The ranking is made of fixed rules, not a model. An AI running on Smailor servers may add observations such as intent, but it never decides on its own, and Focus works without it. No email is sent to a third-party AI.
Will it remind me of things I promised?
Yes, when the promise has a date ("tomorrow", "on Friday", "by the 15th"). The conversation comes back when the date passes without a reply. A promise without a date is listed for review instead of guessed.
Can I hide newsletters and notifications?
They are kept off the board already: Focus tells human mail from automated and bulk mail. Important machine mail, such as a failed payment or a security alert, still gets a card.