AI email triage that stays on our servers
Smailor sorts incoming email into the right group with an open model that runs on its own servers in the EU. Your email is never sent to an outside AI service and never used to train a model.
AI triage is on Pro and Business.
How a message is sorted
- 1
Your rules first
If a routing rule matches, or the address always goes to one group, the rule decides and the model is not asked.
- 2
Then the model
It reads the message and the short description you wrote for each group, and picks one with a confidence score.
- 3
Only when sure
A confident answer moves the message. A low-confidence one leaves it where it arrived, for a person to decide.
What you can check
- Every decision
- A log lists each message, where it went, the confidence, and the reason the model gave.
- Every skip
- When triage did not run, the log says why: a rule matched, the address is bound, the plan does not include it.
- Spam decisions
- The same log shows mail filed as spam, with the signals that weighed in.
Where the model runs
The model is an open-weight model hosted by Smailor, on the same EU servers as your mail (Hetzner, Germany and Finland). No message, excerpt or address leaves for OpenAI, Anthropic, Google or any other AI provider.
The same model translates a customer message into your language on every paid plan.
Limits
- Triage sorts mail into groups. It does not write or send replies.
- A group with no description is harder to pick. One plain sentence per group is enough.
- Free, Solo and Starter route with rules only.
Questions
Is my email sent to ChatGPT or another AI provider?
No. The model runs on Smailor servers in the EU. No message or excerpt is sent to a third-party AI service, and your email is not used for training.
What if the AI puts a message in the wrong group?
Move it back, as you would any message. The log shows the reason the model gave, which usually points to the group description to clarify. When the model is unsure it does not move the message at all.
Do my routing rules still apply?
Yes, and they come first. When a rule matches, the model is not consulted for that message.
Which plans include AI triage?
Pro and Business. Translation of customer messages is on every paid plan.